Free Shipping on Kitchen Cabinet Orders Over $3500
At Kitchens by Concept we offer free delivery within the lower 48 United States on cabinet orders over $3500. We contract dedicated, regional carriers that specialize in shipping cabinets and furniture. Due to safety precautions during the Covid-19 pandemic, carriers will not bring your cabinet delivery into your home. Carriers will vary based on your location and requirements. Our logistics support staff will notify you when your cabinets have shipped.
Important Reminders About Receiving Your Cabinet Order
You have 30 days to report concealed damage. If you have any questions, please email us at firstname.lastname@example.org or call 888-123-4567. Please check the contents of your delivery upon arrival and report any missing or visibly damaged cabinets to the delivery driver. (Be sure to mark any damaged or missing cartons on the bill of lading.) Kitchens by Concept is not responsible for missing or visibly damaged items after you sign for your delivery. For our complete policy on damaged or missing product, see Return and Replacement Order.
Standard Order Lead Time and Delivery
Please allow 4-6 weeks for production and delivery of standard orders, and 5-7 weeks for Designer paints. Depending on your location or special customization (such as for a matching wood range hood) additional time may be required.
Standard Home Delivery – FREE
- Delivery is curbside to the front of the delivery address. Delivery area must accommodate up to a 53′ semi truck and is on the same level as the truck tires. See the “Limited Area Delivery” or “Restricted Area Delivery” where additional fees apply.
- Product may arrive on pallets. Kitchens by Concept is not responsible for removal and disposal of pallets and packaging.
Limited Area Delivery – $275
- Narrow or steep roadway/driveway, or low-hanging branches or other conditions that cannot accommodate a 53′ semi truck
Restricted Area Delivery – Call for Quote
Restricted Area Delivery Access locations require a Special Delivery Quote from customer service. Please call (888) 234-5678 to receive a quote.
- Exterior stair carry required
- Use of ferry required
- Remote or rural area
- Any other condition which may make delivery inaccessible or unsafe for delivery truck and crew
- Delivery schedule: Monday – Friday, 8 am – 5 pm (not including holidays.) Keep in mind that not all areas are serviced every day; some areas may be serviced only a few days per week, bi-weekly, or monthly depending on location.
- $275 handling for orders less than $3,500. This is in addition to any “Limited Area Delivery” or “Restricted Area Delivery” charges which may apply.
- A person of 18 years of at least age must be present to receive order.
- Delivery carrier will call to confirm delivery date and schedule the delivery within an eight-hour or less time window.
- Delivery must be scheduled within 10 days of receipt at delivery carrier, or additional storage fees may be charged and are the responsibility of the customer.
- Shipping information will be collected such as, but not limited to, apartment, parking access, non-paved roads, steep driveways, road weight restrictions, and ferry access.
- Prepare in advance by having an empty, clean and dry space to move your cabinets from curbside delivery for inspection and viewing of individual cartons.
- Communicate any special delivery circumstances to your designer prior to placing your order.
- Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers.
- If a scheduled delivery does not occur because of circumstances beyond the control of the delivery carrier, an additional charge will be applied to the order for re-delivery. (Example: customer not home, unable to deliver due to pertinent information not provided, etc.)
- If a scheduled delivery cannot take place due to weather, or other unforeseen circumstances, the delivery carrier will call to reschedule. (Neither Kitchens by Concept nor delivery carrier is responsible for lost time or wages.)
- Estimated shipping dates are based on Standard Orders.
- Kitchens by Concept will ship to the 48 contiguous states. Shipping is not available to Alaska, Hawaii, other US territories or outside of the US.
- Warranty is null and void if product is installed outside of the lower 48 United States.
There is no charge for a replacement part if it is an exact item match for the defective or damaged part and meets any one of the following criteria:
- Original was damaged during shipping
- Falls under the Kitchens by Concept warranty
Replacement orders will be shipped using the same delivery method as the original order.